15:00 - 15:45
ABOUT THE SPEAKER
Harshala is a Salesforce Technical Architect, Salesforce Analytics Champion for the year 2019 and active speaker at Salesforce community events. She has more than 10 years of experience in the salesforce platform and majorly worked on Sales, Service, field service lightning and Einstein Analytics. She works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solutions.
Talk: Field Service Lightning – How to master taking your services to the Next Level
Running a field service business means managing numerous moving parts. With Field Service Lightning(FSL), you get the tools that you need to manage work orders, scheduling, and your mobile workforce. Most of the time, the customer wants functionality on FSL mobile app, considering limitation for quick actions and lightning component, FSL offers App Extensions and a lot of other features. In this session, I will be talking about what is FSL, how to set up it from basic to advanced configuration.